Samaritans
That fewer people die by suicide, and that those facing distress find the support they need, when they need it.
About
Samaritans provides confidential, non-judgemental emotional support, 24 hours a day, for anyone in emotional distress, struggling to cope or at risk of suicide. Our volunteers are here to listen — no problem is too big or too small.
Services
24/7 Listening Helpline
Free, confidential emotional support by phone any time of day or night, for anyone struggling to cope.
Eligibility: Anyone in the UK or Ireland, any age, who needs emotional support.
How to access: Call 116 123 free, 24 hours a day. No referral needed.
116 123
Email Support (Samaritans)
Write in confidence to a trained listener and receive a response, usually within 24 hours.
Eligibility: Anyone who prefers writing over talking.
How to access: Email jo@samaritans.org. Response usually within 24 hours.
jo@samaritans.org
Accessibility
Helpline is free to call and accessible via textphone for deaf and hard-of-hearing users through NGT 18001 116 123. Email support available for those who prefer writing. Branch visits can accommodate most access needs with prior notice.
Safeguarding
Trained listening volunteers follow robust safeguarding protocols. Where there is immediate risk to life, callers are supported to contact emergency services. Confidentiality policy published.
In an emergency always call 999. For safeguarding concerns, follow your local safeguarding procedures or the Together Minds UK Safeguarding Centre.
Key information
Website
https://www.samaritans.org
jo@samaritans.org
Phone
116 123
Address
The Upper Mill, 46 Cromwell Street, St Albans AL3 4DS
Coverage area
National (UK & Republic of Ireland)
Opening hours
24 hours a day, 365 days a year
Referral methods
Self-referral — call, email, write or visit a local branch. No appointment needed.
Services overview
24/7 helpline, email support, branch listening service, and suicide prevention training for communities and workplaces.
Social links
twitter.com/samaritans, facebook.com/samaritanscharity, instagram.com/samaritanscharity