Citizens Advice
To advise people and influence policy so that jointly we make a bigger difference to the people who need us most.
About
Citizens Advice provides free, confidential and independent information and advice to help people with money, legal, consumer and other problems, across England and Wales.
Services
Benefits & Debt Advice
Help understanding benefit entitlements, entitlement checks, debt advice and appeals support.
Eligibility: Anyone in England and Wales needing benefits or debt guidance.
How to access: Call Adviceline 0800 144 8848, or contact your local bureau.
0800 144 8848
Accessibility
Local bureaux offer home visits and accessibility adjustments on request. Advice available in community languages online.
Safeguarding
Volunteers and staff trained to identify and respond to safeguarding concerns, with referral pathways to local social services.
In an emergency always call 999. For safeguarding concerns, follow your local safeguarding procedures or the Together Minds UK Safeguarding Centre.
Key information
Website
https://www.citizensadvice.org.uk
Phone
0800 144 8848
Address
Advance, 1 Ridge Mount, London SE18 6UN
Coverage area
England and Wales (local network across UK)
Opening hours
Adviceline Mon–Fri 9am–5pm (local bureaux vary)
Referral methods
Self-referral via local bureau, phone or webchat. Some specialist services require professional referral.
Services overview
Benefits, debt, housing, employment and consumer advice; help with form-filling, appeals and tribunals.